Partner-Managed Accounts

Megaport has three types of customer accounts:

Direct accounts – Customers who work directly with Megaport to set up their account and to configure and manage services.
Partner accounts – Members of the Megaport Partner Program who manage the accounts, services, and billing of their managed accounts.
Managed accounts – Customers work with a Megaport partner to manage their services.

Partners can find more information in the Megaport Partner Program overview and the Megaport Partner Portal Documentation.

If you work with a Megaport partner and have a managed account, you might not have access to some features in the Megaport Portal. Partners can customize the Portal experience for their managed accounts and can configure features such as pricing visibility, service approval requirements, and automatic contract renewal settings.

Note

For information about which features partners can configure, and how to configure them, see What Users Can View and Access.

If your account is managed by a Megaport partner, you might notice these differences in the Megaport Portal:

Billing market – Partner accounts can view and configure the billing markets for their managed accounts, but managed accounts cannot view the billing markets available. When creating services, managed accounts can only see locations in the billing markets allowed by their partner. For more information about billing markets, see Enabling Billing Markets.
Ordering services – When configuring a service, you only see locations in the billing markets enabled by your partner. For more information about ordering services, see Creating and Ordering Services.
Service Approval Queue – Partners might require that services created by managed accounts are approved by the partner before they are provisioned. If this applies to your account, the Portal will display a message during service creation indicating that the service is pending approval. For more information, see Service Approval Queue for Partners.
Pricing visibility – By default, pricing is not visible for managed accounts. You will not see any pricing information when creating, configuring, or updating services unless your partner enables this setting for you.
Megaport Quoting Tool – Managed accounts do not have access to the Quoting Tool for quoting service costs. For more information about the Quoting Tool, see Quoting Service Cost.
Invoice payment – Managed accounts do not pay bills directly to Megaport. Charges incurred by managed accounts are billed by the partner account. For more information, see Understanding Partner Pricing and Billing.
Company profile – By default, managed accounts do not have permission to view or edit company profile information. For more information about the company profile information, see Updating a Company Profile.
Dashboard – By default, managed account users do not have access to the Megaport Portal dashboard. For more information about the dashboard, see Megaport Portal Dashboard.
Megaport Marketplace – Managed accounts do not have permission to view or edit Megaport Marketplace profile information, or add their services to Megaport Marketplace. For more information about the Megaport Marketplace, see Megaport Marketplace Overview.
Notification emails – Maintenance event notifications are sent directly to partners and are not sent to managed accounts. Your partner will notify you about any maintenance events that affect your account. Security emails are sent directly to anyone affected. For more information about notification emails, see Configuring Email Notifications.
Technical support details – Managed accounts supported by a partner can view technical support details but do not have permission to edit them. Managed accounts supported by Megaport cannot view or edit technical support details.
Service Approval Queue – Partners might require that services created, updated, or terminated by managed accounts be approved by the partner before they are provisioned. If this applies to your account, the Portal will display a message during service creation, update, or termination, indicating that the action is pending approval. For more information, see Service Approval Queue for Partners.
Custom branding – Partners can add their branding to the Portal for their managed accounts. For more information, see Adding Custom Branding.