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Megaport Documentation
Terminating an IX
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Terminating an IX

You can terminate an IX directly from the Megaport Portal.

IXs can be individually terminated or are terminated as part of terminating the attached Port.

Terminating an IX on a contract term will result in an early termination fee (ETF) equivalent to 100% of the remainder of the term. For more information about IX contract terms, see IX Pricing and Contract Terms.

To terminate an IX

  1. In the Megaport Portal, go to the Services page.

  2. Click the trash icon next to the IX you want to terminate.

    Delete IX icon

    The Terminate Services window appears. Early termination fees will be shown here, if applicable.

    Delete IX Terminate Services window

  3. In the Cancellation Reason drop-down list, select the reason that you are terminating the IX. We use this information to help us improve your customer experience.

    These options are available:

    • Moving to a Cloud-Native Solution
    • Changing Data Centers
    • Ordered in Error or Reordering
    • Proof of Concept / Test
    • Project Ended
    • Switching to Alternative Provider
    • Pricing
    • Product Performance
    • Reason not Listed

    Note

    • Ordered in Error or Reordering should be selected if you have upgraded or downgraded the service speed and re-ordered.
    • Reason not Listed should be selected to specify a different reason to those listed. Use the free text field to explain the reason for terminating the service. This field has a maximum of 400 characters.
    • You can also provide additional details in the free text field for any of the cancellation reasons.

  4. Click Yes, Terminate Service to confirm the IX termination, or click No, Keep Services to cancel.
    The IX is deleted from the Megaport network.